Customized Orders

• No Exchange, No Return

Damaged or Wrong Product Received

• Only exchanges are allowed.
• Customers must share pictures of the damaged or incorrect product within 48 hours of delivery.

Non-Customized Products

• Only exchanges are allowed within 48 hours of delivery.

Exchange Guidelines

If you wish to exchange your purchase, please follow these guidelines:

1. Notify Us
   – Inform us within 48 hours of receiving your order about your intent to exchange the product.
   

2. Product Condition
   – The product must be in new, unused, and resalable condition, with all original packaging and tags intact.

3. Shipping
   – We do not offer pickups for exchanges.
   – You are required to courier the order to the following address: D9 (Backside, First Floor), Sewak Park, Dwarka Mor, Uttam Nagar, New Delhi – 110059.
   – Customers are responsible for all shipping costs related to exchanges unless the product arrived damaged or defective.

4. Refunds for Courier Charges
   – If the product is damaged or incorrect, courier charges will be refunded in the form of store credit, which can be used for future orders.

5. Processing the Exchange
   – The new item will be sent once we receive the original product and verify that it meets our exchange policy guidelines.

Order Cancellations

• Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
• After 24 hours, the order processing will begin, and cancellations will no longer be possible.
• Refunds for canceled orders will be processed within 5 to 7 working days.